For all Urban Mattress products, sleep on it for 100 nights and, if you aren’t completely thrilled with your purchase, we’ll work with you to find a different model of the same value or provide you with a full refund if you purchased online. If you purchased in one of our retail locations, we're pleased to offer one free comfort exchange. Your refund or exchange can be initiated beginning 30 days, but no more than 105 days, after your mattress arrives. To be eligible for a return, the bed must be unsoiled and free from damage. The 100-night sleep trial is limited to one bed per person per year, regardless of number of beds purchased. (There is a 20% restocking fee on any additional exchanges or returns in the same calendar year.) If you would like to refund or exchange your mattress, start by contacting us here.
Articles in this section
- Why do I have to pay a deposit for a Vispring mattress?
- Tell me more about the 100-night sleep trial.
- Is there an Urban Mattress location near me?
- What should I do with my old mattress?
- When are your sales?
- What setup do you recommend for my mattress?
- What are the best mattresses for kids and babies?
- Are Urban Mattress beds CertiPur® Foam Certified?
- What is the difference between a natural mattress and a regular mattress?
- Is a firm mattress better for people with a bad back?