For all Urban Mattress products, sleep on it for 100 nights and, if you aren’t completely thrilled with your purchase, we’ll work with you to find a different model of the same value or provide you with a full refund if you purchased online. If you purchased in one of our retail locations, we're pleased to offer one free comfort exchange to a different model (not a different size of the same model). Your refund or exchange can be initiated beginning 30 days, but no more than 105 days, after your mattress arrives. To be eligible for a return, the bed must be unsoiled and free from damage. The 100-night sleep trial is limited to one bed per person per year, regardless of number of beds purchased. (There is a 20% restocking fee on any additional exchanges or returns in the same calendar year.) If you would like to refund or exchange your mattress, start by contacting us here.